Database Administrator

Department: Learning & Evaluation (L&E)
Reports to: Director of Learning & Evaluation
Status: Non-Exempt


The Learning and Evaluation department supports CRCD’s mission of being a result- driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of
CRCD’s internal Salesforce system.

  • Position roles and responsibilities include, but are not limited to:
  • Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.
  • Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.
  • Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.
  • Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the
    internal data system
  • Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.
  • Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.
  • Support Data Analysts in designing, planning, and managing weekly data migration/import process.
  • Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed
  • 1-2 years’ experience or related work and/or associate’s degree. Experience with
    governmental and nonprofit data system and reporting requirements a plus.
  • Experience managing data management software. Experience with Salesforce Nonprofit Success Pack highly preferred.
  • Strong written and verbal communication skills with particular emphasis on
    effective training delivery.
  • Strong project management and time management skills with keen attention to
  • Self-directed and capable of working to meet quick turnaround and deadlines
  • Self-directed and capable of working to meet quick turnaround and deadlines
  • Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint,
    Outlook, SharePoint)
  • Reliable transportation: valid driver’s license and car insurance as required by law
  • Excellent social/interpersonal skills and writing ability commensurate with the
    communication and reporting requirements of the position

1. On occasion walk or drive to different local sites throughout the day.
2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
3. Combination of field and office environment.
4. May necessitate working in busy and loud environments.
5. May be exposed to elements like cold, heat, dust, noise, and odor.
6. Work regularly in a community that is exposed to gang activity, substance use,
homelessness, and high unemployment rates.
7. This is not a work-from-home position.


1. Encompass a “do whatever it takes approach” to serving our community
2. Always maintain a safe work environment and confidentiality.
3. Be proactive, creative, and flexible in determining, evaluating, researching, and
resolving issues.
4. Organize, prioritize multiple activities to meet all external & internal deadlines.
5. Maintain professional demeanor that reflects positively on the agency.
6. Demonstrate respect and courtesy toward others.
7. Able to thrive in a work environment emphasizing teamwork and collaboration.
8. Respond in a timely manner in all aspects of communication.
9. Regular and prompt attendance in the office is required
10. Work with limited to minimum supervision.
11. Perform other duties as assigned by your supervisor and or executive team.



If you are interested in participating in a CRCD program, please complete this form.

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