Department: Workforce Development Department (WDD)
Reports to: Skills Team Manager
Status: Non-Exempt

SUMMARY 

Under the direction of the Skills Team Manager, the CRCD Workforce Development Department Career Coach will work with a staff team and key partners to assist adult jobseekers within vulnerable populations (e.g. veterans, disabled, re-entry, homeless) to develop job-readiness soft skills and enter industry-training leading to living-wage
careers. The Career Coach will be responsible for recruiting, enrolling, coaching, and connecting jobseekers to career training and further placement support services. They will execute a coordinated, client-training partner focused approach within the Integrated Service Delivery (ISD) model that positively impacts the jobseeker, partner,
organization, and community at-large. The Career Coach will track and document all services provided as well as progress towards all grant outcomes.  The Career Coach will also support the organization’s 5-year strategic plan and work closely with management to ensure alignment and consistent progress towards those goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Utilize various recruitment strategies, including social media and virtual platforms, to engage the community, partners, and other CRCD departments to recruit and enroll adult jobseekers within various vulnerable populations (e.g. veterans, re-entry, disabled, homeless) into WorkSource Center services
• Understand the eligibility requirements, service delivery components and outcomes of multiple grants assigned to and serve a caseload of participants across these grants
• Serve a caseload of approximately 100+ adult jobseekers with assessment of grant eligibility and enrollment; skills assessments and review of career options; Individual Employment Plans (IEP’s); and soft skills training and career coaching leading to relevant industry training
• Enter all eligible participants into WIOA services into the CalJOBS data system and maintain daily service activity entries and case notes within the system
• Prepare supportive services documentation for targeted-industry training for participants within 3 days of participant identifying their career pathway and submitting the training request
• Provide career coaching services to all caseload participants at least monthly and document all case notes within CalJOBS, including internal tracking platforms, as well create ETO profiles. Provide career case management for all participants on your caseload that includes, but not limited to tracking participant progress, service activities, and grant outcomes
• Develop and maintain working relationships with Community Based Organizations, schools, places of worship, and local government agencies to connect clients to their services offered onsite and at their centers

MINIMUM QUALIFICATIONS

• Bachelor’s degree in related field; or minimum four-years of related experience without formal education
• At least 2 – 4 years’ prior experience in providing career coaching/case management /job development services within workforce development, social service, or non-profit organizations
• Experience, comfort, and desire to work with various vulnerable populations such as re-entry, homeless, veterans, disabled, low-income, etc.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) 
• Basic proficiency in data tracking systems and tools (e.g. MIS)
• Strong organizational skills to manage large caseload, data, and reporting duties
• Demonstrated ability to work on multiple projects simultaneously and meet deadlines
• Reliable, flexible team player who works well with minimal supervision, has a good work ethic, and can set and maintain personal boundaries
• Reliable transportation valid driver’s license & car insurance as required by law
• Demonstrated knowledge of community resources and services available to participants
• Reliable transportation, valid driver’s license & car insurance as required by law

PREFERRED QUALIFICATIONS

• BA in Social Science, Criminology, or BSW/MSW
• Staffing/business services experience
• Familiarity with CalJOBS, Jobs LA highly desirable
• WorkSource Center service delivery experience highly desirable
• Dedicated experience in working with vulnerable populations highly desirable
• Bilingual in Spanish/English highly desirable
• Member of the target populations a plus