ICMS Case Manager

Department: Housing & Support Services
Reports to: ICMS Program Manager
Status: Non-Exempt


Under the direction of the Associate Director of Housing & Support Services, the ICMS Case Manager will be responsible for providing coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. The ICMS Case Manager will deliver services on-site to tenants who reside at our newly developed multi-unit permanent supportive housing complex. The Case Manager will also help link clients to services which include but not limited to life skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities and resident activity coordination.


  • Work with each tenant to conduct an initial housing intake and needs assessment
  • Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)
  • Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion.
  • Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans
  • Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
  • Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling
  • Assist clients in obtaining rental assistance: move-in/eviction prevention services
  • Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy
  • Enforce housing rules in collaboration with property management
  • Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program
  • Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them
  • Uphold CRCD’s Mission Statement and 5 Year Strategic Plan


  • 1-2 years of experience or related work and BA Degree
  • Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.
  • Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and the ability to set and maintain personal boundaries.
  • Reliable transportation: valid driver’s license, and car insurance as required by law, as appropriate.
  • Proficient in Microsoft Office suite required.


If you are interested in participating in a CRCD program, please complete this form.

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