ICMS Program Manager

Department: Housing & Support Services
Reports to: Associate Director of Housing & Support Services
Status: Non-Exempt


Under the direction of the Associate Director of Housing & Support Services, the ICMS Program Manager will provide strong leadership to ensure CRCD operates a safe and secure system of housing that is outcome and performance driven and that staff are focused on maintaining long-term housing stability for clients. The ICMS Program Manager position is responsible for maintaining the highest quality services and efficiency of operations, coordination with the County Department of Health Services (DHS). The ICMS Program Manager will be responsible for managing all Support Services coordinators, overseeing daily functions for Scatter Site program and provide training and leadership development to staff. The ICMS Program Manager will provide supervision and support to staff and coordinate/facilitate program collaboration amongst partner agency, public agencies, property management, and other key partners. The ICMS Program Manager will also organize and manage internal program operations, included but not limited to monitoring daily functioning of operations including attendance review and payroll records.

  • Work with each tenant to conduct an initial housing intake and needs assessment
  • Assist tenants in determining personal goals and plans to achieve such goals through the development of the Individual Service Plan (ISP)
  • Work with any pre-existing conditions and/or obstacles for clients to facilitate all housing related processes being completed in a timely fashion.
  • Conduct a minimum of two face-to-face contacts with each tenant monthly
  • Conduct quarterly meetings with each tenant to discuss tenant’s progress and accomplishments as evidenced by Individualized Stability Plans
  • Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the tenant’s residency
  • Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules
  • Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, assist in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling
  • Assist clients in obtaining rental assistance: move-in/eviction prevention services
  • Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client’s tenancy
  • Enforce housing rules in collaboration with property management
  • Work with Resident Services Coordinator to develop workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence
  • Data collection/entry into DHS CHAMP’s database to document client progress, assemble reports and evaluate program
  • Organization and management of client files
  • Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing
  • Comply with the directives as it relates to necessary documentation and reporting requirements as per the service contract
  • Compile and submit monthly progress reports to track the tenants’ residency status and the supportive services which have been provided to them
  • Uphold CRCD’s Mission Statement and 5 Year Strategic Plan
  • 1-2 years of experience or related work and BA Degree

  • Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems.

  • Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and the ability to set and maintain personal boundaries.

  • Reliable transportation: valid driver’s license, and car insurance as required by law,as appropriate.

  • Proficient in Microsoft Office suite required.


1. On occasion walk or drive to different local sites throughout the day.
2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
3. Combination of field and office environment.
4. May necessitate working in busy and loud environments.
5. May be exposed to elements like cold, heat, dust, noise, and odor

6. Work regularly in a community that is exposed to gang activity, substance use,
homelessness, and high unemployment rates.
7. Must be available for emergency crisis situations with the ability to respond after
work hours as needed
8. This is not a work-from-home position


1. Encompass a “do whatever it takes approach” to serving our community
2. Always maintain a safe work environment and confidentiality.
3. Be proactive, creative, and flexible in determining, evaluating, researching, and
resolving issues.
4. Organize, prioritize multiple activities to meet all external & internal deadlines.
5. Maintain professional demeanor that reflects positively on the agency.
6. Demonstrate respect and courtesy toward others.
7. Able to thrive in a work environment emphasizing teamwork and collaboration.
8. Respond in a timely manner in all aspects of communication.
9. Regular and prompt attendance in the office is required
10. Work with limited to minimum supervision.
11. Perform other duties as assigned by your supervisor and or executive team.

  • Dental, Vision, Medical Benefits: CRCD is in the top 10% for excellent employee benefits for non-profit organizations. CRCD offers 80% employee paid and 60% dependent paid medical
  • 401(k) with eligibility to participate from day one and up to 6% matching after one year
  • Flexible Spending Account (FSA)
  • Short term & Long-term Disability, Accident, and Hospital Indemnity
  • Whole Life Insurance, College Funding Plans/529 Savings Plan from Principal
  • Pet insurance, Legal/ID Theft
  • Generous work/life balance

Those interested in this position may apply by submitting a cover letter and resume to: resumes@coalitionrcd.org. Please make sure to include the job title & how you heard of this position in the subject of your email.

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193 ext 106. California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf and is reachable only from phones equipped with a TTY Device.


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