Department: Receptionist
Reports to: Associate Director of Workforce Development
Status: Non-Exempt

SUMMARY

The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. The Receptionist will be responsible for the coordination of services offered to interested participants, will provide information about program services and assist with collection of eligibility documents. The Receptionist will also coordinate with department managers to develop systems that will generate the highest level of customer service for enrolled participants. The Receptionist will work with department managers and other program staff by providing support in enrolling eligible participants. The Receptionist will also oversee the implementation of eligibility policies and procedures, data entry, and file quality assurance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsibilities will include providing support to our managers, Associate Director, Director, and other members of the program team, assisting in daily office needs, and managing the Vernon Central-LATTC WorkSource Center’s general administrative activities.
• Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Data entry and recording of all clients’ files in Salesforce, CalJobs and other databases.
• Receives mail, documents, packages, and courier deliveries and distributes items.
• Maintain and ensure compliance of all department files
• Communicate with management any issues regarding the participants’ files and records
•  Participate in internal assessments and audits, as required
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Performs other duties.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• Prior experience in data management, quality assurance in either for profit or nonprofit organizations
• Able to learn quickly and work effectively with a wide range of communities and
  with minimal supervision.
• Reliable, flexible team player who works well with minimal supervision, who has a
  good work ethic, and an ability to set and maintain personal boundaries.
• A high degree of personal and professional integrity; a strong role model for
  participants
• Experience working with vulnerable populations, i.e., veterans, ex-offenders, individuals with disabilities, homeless individuals preferred
• Member of the target population preferred
• Comfortable in a fast-paced, changing environment
• Excellent interpersonal, listening, written and verbal communication skills
• Exceptional attention to detail
• Reliable transportation: valid driver’s license, and car insurance as required by law, as appropriate.
• Must display professional and appropriate email etiquette
• Must display the ability to facilitate small and large groups
• Knowledge and experience of Microsoft Office (Excel, Word, Power Point)
• Proficient in reading and writing
• Bilingual in English/Spanish preferred